Faculty Recruiting Support CICS

Undergraduate Programs Manager

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Undergraduate Programs Manager (UPM) represents the Undergraduate Program Director in all matters pertaining to enrollment, records, and degree requirements. Provides leadership and direction for the College of Information and Computer Sciences' multiple majors and minors by supporting administration, student progress, and program and student excellence.


Essential Functions

  • Provide diplomatic problem solving and leadership in the day-to-day administrative and operational functions of the undergraduate programs within the College of Information & Computer Sciences (CICS). 
  • Manage two Clerk IV Undergraduate Programs Assistants.  This includes, but is not limited to, assigning work, reviewing performance, conducting undergraduate programs team meetings, and training undergraduate programs staff on University and College academic policy and procedure.
  • Act as the College's scheduling representative to build and maintain each semester's graduate and undergraduate schedules. Develop and implement procedures and guidelines for scheduling decisions, student enrollment priority policies, and administrative procedures to accomplish College goals.  Utilize the University's scheduling systems to schedule classes, midterms, review sessions, and exams and reserve appropriate classroom or lab spaces on campus for each. Advise the Associate Chair of Academics about space limitations during the scheduling and enrollment process.
  • Based on available resources, evaluate and recommend optimal course offerings to the Director of Academic Programs, Chair of the Faculty, and Associate Chair of Academics. This includes tracking and confirming the number of honors, general education, and Residential Academic Program offerings each semester. Ensure that each semester has proper course offerings so students can complete degree programs on time and as required. Collaborate with the College's HR team and Associate Chair of Academics to evaluate each faculty member's workload and availability to teach. 
  • Create, maintain, and improve data collection systems.  Review, analyze, and forecast enrollments for the College's undergraduate programs. Produce reports and statistics for the Director of Academic Programs, faculty Program Directors, Committees, and Chair of the Faculty. Evaluate progress towards strategic goals and suggest ways to improve the undergraduate programs and prepare for future growth. 
  • Monitor, initiate updates, and provide information for undergraduate program web pages or other communication needs.  Work to ensure timely and comprehensive messaging to students and other audiences that are consistent with the College's strategic communication goals.
  • Collaborate with the Undergraduate Program Committee to make decisions about students who apply to change their major to one of our offerings. 
  • Assist College leadership with curriculum creation and revision, including processing curriculum changes through the Faculty Senate approval system. 
  • Create and maintain comprehensive, accurate, and organized student files from admission through degree completion. Confer with the University Registrar's Office to ensure both the College and the University have consistent information.
  • Serve on College and University committees as needed.


Other Functions

  • Performs related duties as assigned or required to meet Department, College, or University goals and objectives.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Education and Experience:

Bachelor's degree in any field and two (2) years of managerial or program administration experience; or Associate's degree in any field and four (4) years of managerial or program administration experience.

Skills and Abilities:

  • Ability to work both independently and as a part of a team with a highly collaborative work style. Ability to adapt and work effectively as the situation changes.
  • Strong interpersonal skills with the ability to interact effectively, and create and maintain harmonious relationships with a diverse population of staff, faculty, and students.
  • Independent initiative. Must have the ability to stay on task and work productively with a minimum amount of supervision or guidance.
  • Willingness to take on a variety of tasks related to the successful operation and administration of the unit. Ability to adapt and work effectively as the College and our programs grow. Ability to work effectively under pressure.
  • Strong organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.
  • Strong written and verbal communication skills. Ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence.
  • Ability to read, understand, apply, and explain rules, regulations, and policies/procedures related to duties. Ability to understand and follow complex oral and written instructions and create effective and efficient work processes. 
  • The ability to think through problems, seek out additional information, identify key factors and underlying causes to generate solutions or resolve discrepancies.
  • Ability to exercise sound judgment and maintain confidentiality.
  • Ability to collect data from multiple sources and create new reports that add value to program goals. 
  • Strong computer skills including at least intermediate expertise with; 
    • Email
    • Calendar systems such as iCal, Outlook, or Google
    • Word processing software such as Microsoft Word or Google Docs
    • Spreadsheets such as Microsoft Excel or Google Sheets
    • Microsoft PowerPoint
    • Databases such as FileMaker or Microsoft Access. 


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Prior experience managing employees.
  • Experience advising undergraduate students on academic requirements and opportunities. 
  • Experience with student management software such as SPIRE.


Physical Demands/Working Conditions

Typical office environment.


Additional Details


Work Schedule

Monday - Friday, 8:30 am-5:00 pm. Occasional nights and weekends as needed.


Salary Information

Professional Level 25

PSU Salary Ranges


Special Instructions to Applicants

Please attach a resume, cover letter, and the names and contact information for three (3) professional references.

To ensure consideration, please apply by 05/14/2021.

To apply, please follow this link: https://careers.umass.edu/amherst/en-us/job/507821/undergraduate-programs-manager-cics 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.