Faculty Recruiting Support CICS

Director of Constituent Relations and Stewardship

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Director of Constituent Relations and Stewardship in the Manning College of Information and Computer Sciences (CICS) reports to the Director of Communications and Marketing and the Executive Director of Development and collaborates with the Dean of the college to promote interest in and loyalty to the college via building relationships with key constituents such as alumni, parents, and volunteers; and additionally, ensuring all donors to the college receive appropriate communications and impact reporting for their support. The incumbent plans and executes alumni and stewardship events for the college, develops programs to cultivate engagement and takes an active role in fostering philanthropic support.


Essential Functions

  • Constituent Relations:
    • Partner with the Executive Director of Development and the Marketing and Communications team to plan and execute alumni and university outreach and engagement programming strategies to inform, involve and invest substantial numbers of constituents as donors, volunteers, and advocates, and to raise the profile of the college across the country.
    • Plan and execute a suite of annual events, including the Outstanding Alumni and Advocacy Awards, regional alumni gatherings, homecoming, and other events aimed at engaging our constituents.
    • Oversee communications with alumni volunteers, finding opportunities to keep them connected with the college's students, faculty, and programs. 
    • Build a culture of engagement with current students to ensure a robust pipeline of future alumni participation and giving. 
  • Donor Stewardship
    • Ensure timely acknowledgement of all gifts to the college using a tiered approach.
    • Produce appropriate stewardship reports on an annual basis for all gifts to the college including special attention to leadership level gifts, scholarships, fellowships, targeted programmatic and research funds and the like.
    • Serve as Scholarship Program administrator for the college's annual scholarship award cycle, including providing information to students and faculty reviewers, and ensuring timely donor stewardship.
    • When appropriate, coordinate small meetings and events connecting the Dean, faculty leadership and students to our donors to illustrate the impact of our philanthropic gifts.
    • Think creatively about new and better ways to show appreciation to the college's donors.
    • Work closely with the Director of Communications and Marketing for the college as well as the equivalent staff for the university and advancement to develop gift impact content for publication in print and other media.
  • General
    • Partner with the Executive Director of Development on alumni relations, annual campaign activities, and events.
    • Partner with the Executive Director of Development, the Annual Fund office and the college's Marketing and Communications team to manage the #UMassGives online giving campaign, Faculty Staff Campaign, and other initiatives to promote the college.
    • Ensure all constituent relations and stewardship activities are reflected in our donor database in a timely fashion.


Other Functions

  • Perform related duties as assigned or required to meet department and university goals and objectives. 


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's degree and three (3) years of relevant and progressively responsible experience to include event planning, marketing, program development, and/or alumni, donor and volunteer relations initiatives OR a Master's degree and one (1) year of relevant and progressively responsible experience to include event planning, marketing, program development, and/or alumni, donor and volunteer relations initiatives.
  • Excellent ability to manage multiple projects and deadlines simultaneously.
  • Superior organizational and project management skills.
  • Excellent written and verbal communication skills with the ability to edit or produce sophisticated and effective reports, spreadsheets, correspondence, and other communications relevant to the position. Superb attention to detail.
  • Excellent interpersonal communication skills including the ability to interact effectively and create and maintain harmonious relationships with a diverse population of external clients, staff, faculty, students and off-campus constituents.
  • Collaborative work style.
  • Experience in event planning.
  • Ability to maintain strict confidentiality of office records and research.
  • Ability to work effectively under pressure and varying situations with a high degree of independence and initiative, competent judgment and discretion.
  • Advanced computer usage skills, including Microsoft suite of software, Google documents, and word processing.
  • Excellent ability to quickly learn and utilize development/alumni and financial information systems.
  • Ability to carry out assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.
  • Advanced organizational and problem-solving skills.
  • Ability to travel for work both locally and domestically.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Broad understanding of higher education development principles and administration.


Physical Demands/Working Conditions

  • Typical office environment.


Work Schedule

  • Monday - Friday, 8:30 am - 5:00 pm.
  • Required to work occasional evenings and weekends as needed.
  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.


Salary Information

Level 26

PSU Salary Ranges


Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. The search may remain open until a suitable candidate pool has been identified.

To apply, please follow this link: https://careers.umass.edu/amherst/en-us/job/515265/director-of-constituent-relations-stewardship-cics-hybrid


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.