Academic Advisor

About University of Massachusetts Amherst:

University of Massachusetts Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

The University's College of Information and Computer Sciences (CICS) is nationally recognized for its research activities, and has one of the highest ranked and most competitive graduate research programs in the nation. Its faculty, which includes 10 ACM Fellows and 8 AAAI Fellows, is distinguished by a unique culture of collaboration that enhances both research and teaching. Faculty members consistently work together across traditional boundaries between specialties within computer science, as well as across other disciplines. The College recently received a $15M gift to expand its data science and cyber security activities.


Job Description:

Under the direction of the Associate Dean of Student Affairs and the academic Program Directors, provides comprehensive advising for College of Information and Computer Sciences (CICS) majors, exploratory track students, and interdisciplinary students from across campus pursuing the CS or IT minor. Works closely with other advising personnel as well as academic and career services personnel to ensure high quality advising and academic services for all students. May teach one-credit seminars. Uses registration and academic records software. Responsive to the needs of a large number of highly diverse students and works in a high volume and fast-paced work environment. 

  • Provide comprehensive, individualized advising to a diverse population of students during the academic year, including during peak registration periods. Be responsive to straight-forward issues such as registration-related matters such as fulfilling University general education requirements and interpreting major, minor, and college requirements. Assist students with complex matters that involve goal setting and planning including establishing an academic plan, choosing a major, and selecting courses with particular emphasis on integrating IT topics with students' other interests. Respond to at-risk students experiencing academic difficulties by addressing relevant issues and making appropriate referrals to University agencies. Communicate and collaborate with other units on campus including Residential Life, and various support offices for athletes, ALANA students, and students with disabilities.
  • Play a leadership role in the planning, implementation, and development of innovative programs designed to enhance the retention and academic progress of CICS majors, minors, and exploratory track students (such as the Majors Fair, newsletters, and workshops).  Responsible for special projects to support the missions of the College and the CICS advising and career center.
  • Advise a diverse incoming (first-year and transfer) population in a fast-paced, high volume small group advising format during New Student Orientation (NSO) in January and the summer. Represent CICS on university-level committees/councils. Participate in evening and weekend advising related activities (e.g., Open House events, Majors Fair, career and advising fairs, industrial affiliates events, etc.)
  • Attend regional advising conferences and other professional development events. Actively collaborate with the advising network on campus in order to maintain breadth or stay current of campus advising knowledge, college & major updates, new policies, best practices, etc.
  • Collaborate with faculty, program directors, staff, and students to develop, update, and maintain a library of academic plans and available and approved IT minor courses. Collaborate and track joint initiatives.
  • Teach seminars relevant to CICS majors, exploratory track students and/or IT minors.



  • Bachelor's degree in Higher Education, Guidance and Counseling,  Liberal Arts (Humanities, Social Sciences, or Sciences), Management, or a related field and 3 years of academic advising experience in a higher education setting required.
  • Master's degree degree in Higher Education, Guidance and Counseling,  Liberal Arts (Humanities, Social Sciences, or Sciences), Management, or a related field and 3 years of academic advising experience in a higher education setting preferred.
  • Strong interpersonal skills. Excellent oral and written communication skills. Ability to interact and collaborate with a large, diverse population of faculty, staff, students and parents in a friendly and professional manner.
  • Ability to take initiative. Demonstrated ability to work independently, to organize multiple tasks, and set priorities for action, in a fast-paced office environment. Ability to stay abreast with a high volume and wide array of complex curricular information and academic policies and procedures.
  • High level of proficiency with computers, Microsoft Word and Excel, and a database such as FileMaker or Microsoft Access.
  • Strong attention to detail.
  • Experience with small group presentations (university-level teaching experience preferred)



Additional Information:

  • Experience working with students with a range of academic abilities (including honors level and academically at-risk)
  • Knowledge of University academic policies and regulations and familiarity with SPIRE.


Professional Staff Salary Administration Program position LEVEL 26.

See:  Professional Staff Salary Schedule


On Campus applicants are defined as Amherst campus, non-student employees.


Application Instructions:

To apply, please submit a cover letter, resume, & names and contact information of three professional references on the following site .


Review of applications will begin on September 15, 2017 and may continue until a suitable candidate pool has been identified. 


The University of Massachusetts is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, the University of Massachusetts is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the University of Massachusetts to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.