Server: Microsoft-IIS/3.0 Date: Fri, 19 Dec 1997 18:54:43 GMT Content-Type: text/html Accept-Ranges: bytes Last-Modified: Thu, 21 Aug 1997 00:15:40 GMT Content-Length: 19276 Customer Survey

Your Name (First) (M. I.) (Last)
Company Name
Address
City State Zip/Postal code
Phone Fax
E-mail Viking Account No.

1. Type of Business
2. Number of Employees
3. Number of Office Supply Users

4. Which best describes your position?
Secretary President/Owner Receptionist
Administrative Assistant Office Manager Other:
Supplies Clerk Purchasing Agent

5. What is your opinion of the following Viking benefits? Excellent Very
Good
Good Fair Poor Don't
Use
Unaware
On-line ordering
Free Delivery to your office for orders over $25
Fast Delivery, overnight, almost anywhere
Same-Day Delivery
Free 30-day trial on anything
Full 1-year guarantee on everything
Free phone and free Fax
Free pick-up of anything you want to return
Free 30-day credit to most businesses

6. Please check all the boxes below that apply to your office computer system:
PC/IBM Compatible CD-ROM/Multimedia
Macintosh On-Line Service
Modem: Connection/Baud Rate
No computers in the office

7. Check the 3 most important reasons why you use Viking:
Same-Day Delivery (presently available in and around Los Angeles, Dallas, Denver,
Cincinnati, Hartford, Jacksonville, San Francisco, Seattle, and Minneapolis)
Free Delivery on orders of $25 or more
Overnight Delivery Low Prices
Friendly Service Convenience
Internet Catalog Web Site Toll-Free Phone and Fax
Big Product Selection (over 10,000 items) 30-Day Free Trial
One-Year Guarantee Other

8. Approximately what % of your office supplies are purchased at Viking:
100% 75-99% 50-74% 25-49% Less than 25%

9. Merchandise you would like us to add to our catalog:

10. Please tell us what you would like us to do (or change) to better earn your business: