Date: Thu, 18 Dec 1997 07:43:59 GMT Server: Apache/1.2.0 Last-Modified: Tue, 02 Dec 1997 14:34:00 GMT ETag: "2d0001-2595-34841c58" Content-Length: 9621 Accept-Ranges: bytes Connection: close Content-Type: text/html Ask Avon
Ask Avon: frequently asked questions





Interact with us! Please use the form below to send us your suggestions, questions and comments. All e-mail messages will be answered promptly.

If you have any questions regarding your online order, click here to send email.

Before sending us your questions, you can learn more about Avon and our beauty philosophy by reading our answers to Frequently Asked Questions. If we have not sufficiently answered your questions here, feel free to email us!

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    First Name:

  2. E-mail Address (We cannot respond to your question without this):

  3. Subject description to further help us assist you:
    Product Information
    Product Discontinuances
    Product Concerns
    Product Suggestions
    Avon Corporate Information
    Avon In The News
    Avon's Breast Cancer Awareness Crusade
    Avon's Representatives
    General Inquiry

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Frequently Asked Questions

Here we give our official position on the topics that you have raised. Find out about our Collectibles, Samples, Product Discontinuations, Employment, our policy on Suggestions, and, where we stand on Animal Testing. And for the many Representatives who have asked about Placing Orders on the Computer, we have a response.

Product Related:

What has Avon done in the area of animal testing?

Avon was the first major cosmetics company in the world to ban product testing on animals, including testing carried out in outside laboratories. We are proud to record this pioneering position.

Our new safety evaluation program uses alternative validated tests such as 'In Vitro,' as well as human clinical testing and a huge database of ingredients and products that have previously been tested. We've given all the details of this program to the U.S. Food and Drug Administration, the organization responsible for monitoring the safety of cosmetics.

Is there a central clearing house for buying and selling Avon Collectibles?
For information about Avon Collectibles
(buying and selling), please contact:

National Association of Avon Collectibles
Attn: Ms. Connie Clarke
P.O. Box 7006
Kansas City, MO 64113.

How does Avon determine which products remain in their line and which are discontinued?
Products are removed from the line when we find that widespread consumer interest has declined or when Avon Research has created new formulations.

Concerning Color Cosmetics, we know how hard it is to do without a favorite makeup shade, so we understand your disappointment.

Avon tries to keep it's shade collection contemporary and fashionable. To do so, we try to stay in line with the fashion trends set by clothing designers, so that our customers can use makeup shades to compliment their outfits.

National sales results show that Avon offers one of the largest color collections on the market. We delete some shades that duplicate newer, better-selling ones and wherever possible, we suggest substitutes for the discontinued shade.

Is Avon open to suggestions from consumers?

Avon works continually to improve the product line. We must be on the right track because often your suggestions mirror items we have marketed or have in development. In any case, we do not pay for suggestions. However, we always enjoy hearing from you and our marketing team values your thoughts.

How can I become familiar with Avon products that I may like to purchase at a later date?
Our Representatives often distribute free samples to acquaint customers with Avon products. If you don't have a Representative, just call toll-free 1-800-FOR-AVON and you will be given the name and telephone number of someone in your area.

We look forward to introducing you to our personalized service and a huge line of value-priced, high-quality products. Every one of them is backed by our Guarantee, which means that if you're ever unhappy with an Avon product, you can return it for an exc hange or a full refund. We mean it!

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Miscellaneous/Current Avon News:

What is the procedure for seeking employment with Avon?
To inquire about employment opportunities, please contact Avon's Human Resources Department at the following address:

Avon Products, Inc.
Attention: Human Resources
1251 Avenue of the Americas
New York, NY 10020-1196

I am an Avon Representative. Is there a computer program which I can use to place orders?

A computer software program to help Representatives place orders is in a test mode right now. Please speak with your District Manager about it's status.

I read that Avon plans to open stores in the United States. Is this true? How will it impact Representatives?

Recent articles in The Wall Street Journal (10/27/97) and The New York Times (10/25/97) reported on broad aspects of Avon's international business and may have created some confusion about specific plans that are under consideration in the U.S. Providing customers with access to our products is our number one goal. Direct selling will always be our core business representing 98% of all sales and the most important way in which we will increase access. Most new access initiatives will directly support our sales organization. For the small number of customers who prefer to purchase our products directly, Avon has developed limited access to shop through our web site as well as a direct mail order catalog, Beauty & Fashion by Mail. There may be future opportunities for some type of direct consumer purchasing in the U.S., and we will be conducting limited tests in this area in 1998. The media has also mentioned that Avon plans to open a spa in New York City. The proposed spa or image center would represent another aspect of our strategy to enhance our image as a leading global beauty company. It will be located in mid-town Manhattan where other major corporations have established flagship stores. Since this is still a work of progress, we do not have further information, but will provide more details when they become available.

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